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ITIL FOUNDATION EXAM STUDY GUIDE
Written by accredited itil trainer and certified itil expert liz gallacher, the itil foundation exam study guide is your complete guide to passing the itil foundation exam. organized around the itil foundation syllabus, and based on the author's vast experience in teaching itil students, this guide includes everything readers need for success. table of contents: service management as a practice understanding service strategy service strategy processes understanding service design service level management: aligning it with business requirements the other service design processes service design roles understanding service transition and the change management processes service transition processes delivering the service: the service operation lifecycle stage the major service operation processes the other service operation processes understanding continual service improvement summary exam essentials review questions appendix a answers to review questions appendix b sample foundation examinations appendix c about the additional study tools index.

Author : Liz gallacher, helen morris
Publication : Sybex
Isbn : 9788126539659
Store book number : 107
NRS 1040.00
  
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